Terms of Service
Terms of Service
Last updated: August 13, 2026
This website is operated by Sylvie & Odette Montreal. Throughout the site, the terms "we", "us" and "our" refer to Sylvie & Odette Montreal.
Sylvie & Odette Montreal offers this website, including all information, tools and services available on it, conditional upon your acceptance of all terms, conditions and notices stated here.
By visiting our site and/or making a purchase, you use our Services and agree to the following Terms of Service, including any additional terms and policies referenced herein. These Terms apply to all users of the site, including browsers, customers, vendors and contributors of content.
If you do not agree to all the terms of this agreement, you may not use the site or its services.
Article 1 – Definitions
For the purposes of these Terms of Service:
Consumer – A natural person purchasing products for personal use and not for commercial purposes.
Company / Merchant – Sylvie & Odette Montreal, the operator of this website.
Agreement – Any purchase or transaction made through the website.
Products – All goods offered for sale through the website.
Website – The online store operated by Sylvie & Odette Montreal.
Article 2 – Application
These Terms apply to every offer made by Sylvie & Odette Montreal and to every agreement entered into between the company and a consumer through the website. By placing an order, you confirm that you have read and accept these Terms.
Article 3 – Offers
All product descriptions, prices and availability information displayed on the website are subject to change without prior notice. We make every effort to ensure that information is accurate, however we do not warrant that product descriptions, images or other content are entirely free of errors. In the event of an error in pricing or product information, we reserve the right to cancel or refuse to fulfill an order.
Article 4 – Agreement
The agreement between the consumer and Sylvie & Odette Montreal is considered binding at the moment an order is placed and an order confirmation is received by email. We reserve the right to refuse or cancel an order for reasons including suspected fraud, pricing errors or product availability issues.
Article 5 – Right of withdrawal
Customers may submit a return request within 30 days of receiving the product, in accordance with our Return and Refund Policy. To be eligible for a return, the product must be unused, returned in its original packaging, and the request must be submitted within the stated period. Full details can be found in our Return and Refund Policy.
Article 6 – Costs in the event of withdrawal
The customer is responsible for return shipping costs, unless the item is faulty or incorrect. We do not offer free returns. Once the returned product has been received and inspected, the refund will be processed in accordance with our procedures.
Article 7 – Exclusions from the right of withdrawal
Certain items may not be eligible for return for hygiene or safety reasons, including but not limited to: underwear, lace lingerie, hosiery and personal care products. Full details can be found in our Return Policy.
Article 8 – Prices
All prices shown on the website are displayed in the applicable currency and may change at any time without prior notice. Prices do not include applicable sales taxes, which are calculated and displayed at checkout, and do not include customs duties or import charges where these apply. Sylvie & Odette Montreal reserves the right to change prices or withdraw products at any time.
Article 9 – Product conformity and warranty
We aim to ensure that all products delivered match the descriptions on the website. If a product arrives faulty or incorrect, please contact us immediately. Our liability is limited to replacement of the product or a refund of its purchase price. Nothing in these Terms limits any warranty or right granted to you under applicable consumer protection legislation.
Article 10 – Delivery and fulfillment
Orders are processed as quickly as possible after payment confirmation. Delivery times may vary depending on your location and carrier. Sylvie & Odette Montreal is not responsible for delays caused by carriers, customs procedures, weather conditions or other circumstances beyond our control.
Article 11 – One-time transactions
These Terms apply to each individual purchase made through the website. Sylvie & Odette Montreal does not operate subscription services unless expressly stated otherwise.
Article 12 – Payment
We accept payment through the secure payment providers available at checkout. By submitting your payment details, you confirm that you are authorized to use the selected payment method. A failed payment authorization may result in cancellation of the order.
Article 13 – Complaints procedure
If you have a complaint regarding your order or our services, please contact our support team. We aim to respond to all complaints within a reasonable timeframe and to reach a satisfactory resolution.
Article 14 – Governing law
These Terms are governed by the laws applicable to online commerce and consumer protection. Any disputes arising from these Terms or from your use of our website will be resolved through the appropriate legal channels.
Article 15 – Contact
If you have any questions about these Terms of Service, please contact us:
Sylvie & Odette Montreal
Email: support@sylvieodette.com