Privacy Policy
Privacy Policy
Last updated: August 13, 2026
This Privacy Policy describes how Sylvie & Odette Montreal ("we", "us", "our") collects, uses and discloses your personal information when you use our services, visit our website or otherwise interact with us (collectively, the "Services").
We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
By using our Services, you agree to this Privacy Policy. If you do not agree with its contents, please do not use our Services.
1. Changes to this Privacy Policy
We may update this Privacy Policy from time to time for operational, legal or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page.
2. Personal information we collect
a. Information you provide directly
When you place an order, contact us or use our store, we may collect: your name, email address, phone number, billing and shipping address, payment details, order details, account login information (if applicable), and correspondence with customer support.
b. Information collected automatically
When you visit our website, we may automatically collect information about your device and browsing activity, including: IP address, device type, browser type, pages visited, time spent on pages, and the referring website. This information is collected using cookies and analytics technologies.
c. Information from third parties
We may receive information from external service providers, including payment processors, shipping and logistics partners, advertising and marketing platforms, and e-commerce platforms such as Shopify.
3. How we use your information
We use the information we collect to: process and fulfill orders, provide customer service, send order confirmations and shipping updates, improve our website and services, prevent fraud, send marketing communications (where you have given consent), and comply with legal obligations.
We collect, use and disclose your personal information only for the purposes described above, and we obtain your consent to do so, except where collection, use or disclosure without consent is permitted or required by law.
4. Cookies
We use cookies to remember your preferences, understand how our website is used, and improve the performance of our store. You can disable cookies in your browser settings, however some features of the website may not function properly as a result.
5. Sharing your information
We may share your information with trusted third parties necessary to operate our business, such as payment processors, shipping partners, customer service platforms, and marketing and technology providers. We may also disclose information where required by law, to protect our rights, or in connection with a merger or acquisition of our business.
We do not sell your personal information to third parties.
6. Your rights
Under PIPEDA and applicable provincial privacy legislation, you have the right to:
- access the personal information we hold about you
- request that inaccurate or incomplete information be corrected
- withdraw your consent to our collection, use or disclosure of your information, subject to legal and contractual restrictions
- unsubscribe from marketing communications at any time
- request a copy of the information we hold about you
To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by applicable law.
If you are a resident of Quebec, you may have additional rights under the Act respecting the protection of personal information in the private sector, including the right to data portability and the right to request that information about you be de-indexed.
If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada, or with your provincial privacy regulator.
7. Children's privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete that information.
8. Data retention and security
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. We apply appropriate physical, organizational and technological security measures to protect your information, however no method of transmission over the internet is completely secure.
9. Storage and international data transfers
Your personal information may be processed and stored by our service providers in countries outside Canada, including the United States. While your information is located in another country, it may be accessible to the courts, law enforcement and national security authorities of that country under its laws. We apply appropriate contractual and legal safeguards to protect your information.
10. Third-party links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information.
11. Contact and Privacy Officer
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint, please contact our Privacy Officer:
Sylvie & Odette Montreal
Email: support@sylvieodette.com